Service Terms and Conditions

1 PRICES
1,1 All prices are denominated in USD.
1,2 Chobezi Safaris reserve the right to change prices without notice.

2 PAYMENT
2,1 All payments are to be made in USD and convertible to major currencies using the bank rate of the day including bank surchages and taxes.
parties and committed to writing.
2,2 All payments are required in full before booking is confirmed.
2,3 Invoice will be cancelled if payment is not received in full 30 days prior to the date of travel.
2,4 Credit terms will be extended to the Reseller by separate agreement and at the discretion of Chobezi Safaris.
2,5 A 50% deposit is required within 7 days of receipt of invoice to confirm a booking.
2,6 In the event of any reservation made within 30 (thirty) days prior to departure, the total price shall be immediately due (72 hours) after receipt of invoice and payable on confirmation and the services reserved are
subject to availability and are not guaranteed. Cancellation terms apply on confirmation as per clause below

3 TAX & VAT
3,1 Prices will, if applicable, include VAT at the current standard rate.
3,2 In accordance with tax regulations, Chobezi Safaris may deduct withholding tax from payments to resellers. These withheld funds will be remitted to the BURS.

4 BOOKINGS
4,1 All bookings will be made with the Chobezi Central Reservations Office (CRO) at Kasane.
4,2 All clients must be in possession of a valid travel voucher and will need to present this prior to embarking on any Chobezi activity.

5 CHILDREN
5,1 On some Shearwater activities children are entitled to a discount. Please refer to the children policy
4,2 Some Shearwater activities have age restrictions, please confirm this when booking with the CRO.

6 GROUP POLICY
6,1 A group is described as 10+ pax travelling together.
6,2 For group bookings, booking status is required at 90, 60 and 45 days before date of travel.
6,3 Rooming list is required 45 days before date of travel.
6,4 Group bookings, final numbers and final rooming list is required 45 days before date of travel.

7 GENERAL CANCELLATION POLICY
7,1 In the event of the customer cancelling their reservation for any reason, such cancellation must be made in writing (or if made telephonically, confirmed forthwith in writing), in which event the customer
shall be liable for Chobezi Safaris cancellation charges as set out in cancellation policy.
7,2 Amendments and all cancellations en-route must be made by the customer. The customer shall be liable for all costs (including repatriation and the administrative fees which Chobezi incurs) as a result of any en-route
cancellations by the customer including but not limited to cancellation because of ill health or injury.
7,3 Cancellation shall be effective only on the date which Chobezi receives the notification of cancellation.

8 GENERAL CANCELLATION POLICY - ACTIVITY AND TRANSPORT
8,1 Cancellation more than 30 days before date of travel - no charge.
8,2 Cancellation within 30 days of travel - 50% cancellation fees.
8,3 Cancellation within 24 hrs. / no show - 100% cancellation fees.

9 CANCELLATION OF SERVICE
9,1 Chobezi Safaris reserves the right to refuse, at its own discretion, to allow any of the Reseller’s customers (whether an adult or child) to take part in any or all Chobezi’s tourist activities.

10 TRAVEL DOCUMENTS, INSURANCE, VACCINATIONS, INOCULATIONS AND RE-ENTRY PERMITS
10,1 All resellers shall ensure that the traveler/s are in the possession of and have complied with:
i) the correct travel documentation, including passports valid for the minimum period after the tour, required by law in each country the traveler will visit.
ii) the correct visas/re-entry permits, valid for the country visited - the visa costs incurred are for the traveler’s own account; and
iii) health, foreign exchange and other legal requirements.
10,2 The reseller shall advise the traveler to take out comprehensive travel insurance and to familiarize themselves with any exceptions and conditions as may be imposed by the insurance, Chobezi or underwriters
issuing the policy of insurance, which they select. Chobezi shall not be responsible or liable.

11 RESELLERS' RESPONSIBILITY & LIABILITY
11,1 The Reseller will inform their clients of all relevant information pertaining to activity requirements and shall be responsible for collection of all money due from such clients and for payment to Chobezi.
11,2 The reseller will inform their clients of any National Parks Fees that are payable and collected by Chobezi.

12 VARIATION OF TERMS & CONDITIONS
12,1 No variation of these terms and conditions shall be binding unless communicated in writing by Chobezi

13 BREACH
13,1 Should ANY of these terms and conditions itemised above not be fully complied with, Chobezi reserves
the right to:
i) Cancel reservations.
ii) Withdraw prices.
iii) Withdraw any other special trading arrangements.
iv) Take legal action as necessary.

14 TERMINATION
14,1 Chobezi reserves the right to terminate this agreement by giving the reseller one months' notice.

15 LEGALITY
15,1 This agreement is non-assignable and shall be constructed and have effect according to the laws of Botswana